All BookFunnel download pages have a help link at the top. Like so:
BookFunnel giveaway pages do not have a help link. What’s a “giveaway page”, you ask? That’s what we call a BookFunnel page that requires an email address before allowing a reader to download the book.
A reader shouldn’t need any help clicking the “get my book” button and typing in their email address.
Once they submit their email and click through to the actual download page, they will see the help link at the top (like the pic above)! Then, if they have any trouble downloading the book, they can click the help link and we’ll be happy to help.