Your delivery settings and delivery action on BookFunnel look correct, but your test purchase did not deliver your ebook or audiobook.
Check the BookFunnel Sales dashboard to see what might have gone wrong. Errors will be displayed in the Recent Transaction Log.
Recent Transaction Log is Blank
If you bought your book and the Recent Transaction Log is blank, the problem is in the Fourthwall store settings.
Solution: Start from the beginning and follow the Delivery Settings steps again
If your Recent Transaction Log is not blank (and lists the transaction or an error message), please check for the specific error below.
Nothing delivered click for details
If your BookFunnel Sales dashboard shows a recent transaction and this error next to it, click the transaction status for more details.
Name_of_Delivery_Action (Paused)
The transaction was received and matched to the correct delivery action. BookFunnel did not send a delivery email because the delivery action is currently paused.
Solution: Unpause the delivery action and reprocess the transaction
- Click the delivery action (circled in red in the example above) to open it.
- Click Action and select Edit Action.
- Uncheck Pause this delivery action and save your change.
- Return to the Sales dashboard.
- Click Reprocess next to the failed transaction.
- BookFunnel will reprocess the transaction and send a delivery email now that it is active.
No Delivery Actions Found
This means that a product came over from your store with a SKU or Item ID that we don’t have a matching delivery action for. You will want to make sure that you have a delivery action created for each product you’d like BookFunnel to deliver!
NOTE: BookFunnel will see ALL of the transactions in your store, even physical items that you don’t need us to deliver. This is because our system is searching for the matching SKU or Item ID. You can ignore any transactions that are not intended to be delivered by BookFunnel.
Free Books on First-Time Author Plan
BookFunnel will not send a delivery email for a free book (priced at $0.00) on the First-Time Author plan.
You can test with free books and check the Recent Transaction Log to make sure Fourthwall and BookFunnel can communicate. If the store settings and delivery action are correct, the Recent Transaction Log will show why a book wasn’t delivered. If the only reason it was not delivered was the price, the error message will indicate that, and you’ll know that everything is connected correctly!
Once the book is not free, BookFunnel will send a delivery email on future purchases.
PayPal Account Error
Your PayPal account won’t let you sell an item to itself.
PayPal will not allow you to buy an item with the same PayPal account as the PayPal account of the seller. To get around this problem and test your book delivery, you can either:
- Use a second PayPal account, or
- Click Pay with Debit or Credit Card and purchase without logging into your PayPal account.